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Isaiah Wekesa Teacher | Customer Service | Client relations | Quality Analysist

Nairobi, Kenya LinkedIn
Critical thinkingDecision makingLeadership

ISAIAH WEKESA AMUNGA

D.O.B: 15th March 1991| Nationality: Kenyan | Religion: Christian

Email: wekesa365@gmail.com  | Mobile +254-715-897-981

 

PROFILE.

Isaiah Wekesa is an open-minded person, who can accommodate a variety of ideas to suit the institution’s interest. He has a proficiency in cooperating with others, is very flexible and he believes in teamwork, and is able to maintain accuracy to details. Above all, Isaiah is result-oriented, focused, disciplined, purposeful, ambitious, neat, and submissive to authority and can work in a creative and innovative environment for the achievement of the intended goals both individually and collectively.

 

EDUCATIONAL BACKGROUND.
·         2016- The University of Nairobi, Bachelor’s in education arts (Kiswahili and Geography)

·         2020- Google Digital Marketing Online Training.

 

PROFESSIONAL EXPERIENCE.

Year: 2021

Post: Internship- Research Executive and Admin Assistant

Organization: Enact Youth Skills Kenya

Main responsibilities include but are not limited to:

·         Online research on technical institutions, setting up meetings and brand building

·         Managing social media handles such as LinkedIn and responding to mails

·         Contact establishment with learning institutions and various stakeholders.

·         Day to day office management.

·         Conducting official communications with emails and calls on behalf of the organization.

 

Year: 2020

Post: Volunteer- Human Resource Manager

Organization: ITSAD (Its Ability Disability)

Main responsibilities include but are not limited to:

·         Consulted for purposes of identifying and recruiting qualified personnel.

·         Coordinated and consolidated the workforce.

·         Advisory role on the necessary employment policies.

·         Oversee recruitment, training, and orientation of new staff.

·         Researched emerging trends in the marketplace.

 

Year: 2019

Post: Customer service/ Client relations officer/Credit control

Organization: Meridian Equator Hospital.

Main responsibilities included:

·         Supervised registration and direction of clients from reception to their desired destination

·         Weekly reporting on client numbers with specific emphasis on the catchment area

·         Developed, adopted, and implemented internal marketing strategies for a higher client retainer.

·         Collected, analyzed, and shared statistical information with the required departments.

·         Liaised with other departments for a smooth operational run.

·         Coordinated and administered admissions and discharges of patients

·         Prepared doctor’s fee notes for dispatching and payments of doctors.

·         Prepared insurance claim forms for dispatching to insurance companies for claims collection.

 

Year: 2018

Post: Customer Service Executive/Quality Assurance Officer

Organization: ISON BPO (AIRTEL KENYA)

Main responsibilities include

·         Received and handled client complaints, categorizing them into their various clusters.

·         Answered calls from Airtel users with varying issues i.e. Complaints, compliments, and suggestions.

·         Implemented changes to new and existing accounts of the Airtel sim card users.

·         Provided service and product information to potential and existing customers.

·         Assessed the quality of service being offered to clients as per the set standards.

·         Handled customer issues in line with the company guidelines and operational policies

·         Offered firsthand resolutions to customers.

 

Year: 2017 – 2018; 2013

Post: Freelance Swahili Tutor and Language consultant, Language teacher.

Organization: Freelance, Namutumba Senior School- Uganda, Friends School Kimalewa, Friends School Kamasielo.

Main responsibilities included:

·         Planned and prepared teaching schedules.

·         Designed and implemented effective strategies to develop self-responsible/independent learners.

·         Varied instructional roles in relation to content and purpose of instruction and student’s needs.

·         Assigned reasonable assignments and homework to students

·         Applied appropriate multiple assessment tools and strategies to evaluate and promote the continuous intellectual development of the student

·         Prepared and maintained course files.

 

Year: 2016

Post: Volunteer/ internship Program

Organization: Students Arise Movement Africa. (SAM Africa)

Main responsibilities included:

·         Prepared training manuals and materials, content development, a theme, selecting and communicating with the identified trainers and facilitators.

·         Day to day management and coordinating of the programs.

·         Carried out administrative roles during the conference and the training sessions.

·         Mobilized people (delegates), materials, and funds for the different programs. This also included establishing regional offices in places such as Eldoret and Kampala (Uganda).

SOCIETIES.

·         Fellow at Emerging Leaders Foundation (ELF) Cohort 2019

 

OTHER RESPONSIBILITIES.

·         Nairobi Diocese Youth Ministry worship team leader.

·          Second-year student’s coordinator and representative in the Christian union and a member of welfare and the discipleship committee (2013), worship team coordinator (2015-2016)

·         Organizing secretary of Kuywa location youth organization and football club and under 17 team coach (2009-2014)

·         District mock examiner for geography at the Bungoma central district mock exams (2011-2013)

·         Head student at Friends School Kimalewa (2009-2010)

·         SMASSE training by CEMASTEA (2012)

 

ATTRIBUTES AND SKILLS

Flexible      Dependable     Critical Thinking          Industrious      Decision-making        Problem Solving

 

REFEREES

 

Miss. Rose Musima,

Executive Director,

Its Ability Disability (ITSAD)

Phone: +254-702-552-455

Email:

rosesandra@itsabilitydisabilitycenter.co.ke
Mr. Timothy Macharia

Treasury Manager- Oryx Energies

Phone: +254-720-600-102

Email: timothymacharia@gmail.com
Mrs. Scolar Murage,

Co-Founder,

Enact Youth Skills Kenya.

Phone: +254-719-396-938

Email: scolife@gmail.com

Education

2012-2016 Bachelors degree in Education (Arts) at University of Nairobi

Experience

04/2021 - 11/2021 Administrative Assistant | Research Executive at Enact Youth Skills Kenya
01/2020- to date Volunteer Human Resource Officer at ITSAD

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